On innRoad Payments, net earnings are paid out to your bank account five times per week, unless affected by a bank holiday. Deposits are made on the 2nd or 7th business day after the transaction, depending on your region. (USA: 2 Business Days, all others: 7 Business Days)
A deposit consists of 1-3 “days” of transactions. A day includes charges from a 24-hour period, plus any refunds made on those charges between the transaction time and the time the deposit is created.
As of Nov 1, 2022, the 24-hour period is from 12:00:00am until 11:59:59pm US Eastern Time (ET).
Most deposits consist of a single day, with one exception – because deposits are not created on Saturdays or Sundays, those deposits consist of three days combined. The following tables show the typical deposit schedule, and which days will be included in each deposit.
2-Day Delay Example: A guest checks out on Sunday, and their room balance is charged. That charge is combined with all of Sunday’s charges into Sunday’s deposit. Because of the weekend, Sunday is combined with Saturday and Monday, and a deposit is created on Tuesday for all three days together. On Wednesday, the second business day after Sunday, the deposit lands in your bank account.
(USA: 2 Business Days, all others: 7 Business Days)
For details on your deposits, open the Deposits report in your Payments Dashboard, under Reports -> Payments Dashboard –> Deposits Tab.
Reviewed 10/31/22 confirmed DJ, JO 10/31/22
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