The innRoad Payments Dashboard is being updated to provide additional information about the payments you collect and the impact of each transaction on your account balance. You can now also download the full list of payments to Excel.
Click on Reports > Payment Dashboard to view the Payments tab for your account.
Refund transactions
Refund and Partial refund transactions will more clearly display the net impact of these transactions on your account balance.
Chargeback transactions
When a Chargeback is received one transaction will be displayed that includes both the refunded amount and the $15 chargeback fee. As always, if you win the chargeback, both amount and chargeback fee are returned to your balance.
Payments Download
You can download your payment transactions to excel, for the specified date filters.
Click on the CSV icon to trigger the download. The platform will process the request and download your file. A confirmation message is displayed when your download has been completed.
Note: The download time will vary based on the amount of data. Please limit downloads to no more than 6 months at a time to avoid a negative impact on your system speed.
Example Download:
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