You can use the innRoad Payments Gateway to process refunds on card payments.

This guide is only applicable to users on the innRoad Payments gateway. Please contact support@innrod.com if you'd like to learn more.

You can only process refunds on payments that were processed on the innRoad Payments gateway. 

How to process a Refund 

Follow the steps below to process a charge or hold funds on a stored card.

1. Log in to innRoad.
2. Open the Reservation where you need to process a payment.
3. You can process payments in two different ways:
   1. Option A - On the Reservation Details page
      1. Click Refund:
         
4. Option B - In a specific Folio
   1. Click Folio.
      
   2. Click Refund.
      
5. Select a specific transaction from the list:
   
6. Double-check the Amount and adjust if processing a partial refund.
   Click Refund to finalize:
   
7. Click Confirm Refund to finalize: