Please Note: This guide is applicable only to clients which are not processing payments using innRoad payments as your credit card processor. If you process with innRoad directly, and see the innRoad Payments Dashboard under the Reports tab, do not process refunds per the steps below, as this will manually log a refund without issuing credit to the guest. Refunds when using innRoad Processing are instead processed by following the steps to cancel a transaction per this guide.
If you are interested in finding out more information about processing directly with innRoad, which may save you on processing fees, please reach out to us for more information.
1. In the folio, click Pay
2. Ensure the Amount is correct
– there is no negative sign required in this field, if you are refunding $100, you will type 100 in the Amount field
3. Change the Type to Refund
4. Ensure the credit card information is correct
– generally this means that if you charged the card ending in 1111, then you will refund the card ending in 1111
5. Click Process
– Ensure the status of the refund reads "approved".
– if you see "Declined" the refund has declined.
6. Click Close
7. Save the reservation
Attachments (4)
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article