Unassigned Reservations are bookings with an assigned room class, but without an assigned room.
This could happen when:
- An OTA reservation is created, but the same room is not available for the entire range of dates.
- A room was not assigned when creating the reservation.
- The booking engine is configured to create reservations without assigning rooms.
There are multiple ways to see a list of Unassigned reservations
- How to see Unassigned Reservations using Advanced Search
- How to see Unassigned reservations on the Tape Chart
How to see Unassigned Reservations using Advanced Search
- Open the ReservationsDashboard
- Click Advanced Search
- Click the checkbox for Unassigned reservations
- Click Search
- You will see the list of all Unassigned reservations for any stay date.
How to see Unassigned reservations on the Tape Chart
- The Unassigned tab is in the top-right corner.
- It shows the number of unassigned reservations for the currently selected period.
- Click Unassigned and you will see the reservations on the right side of the Tape Chart:
- You can also see the number of unassigned reservations in the Unassigned bar below the room numbers on the Tape Chart:
- Click the cell with the number of Unassigned reservations for a full list of Unassigned reservations for that date and room class:
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