When will I receive my first invoice?
Please refer to your innRoad agreement for your billing start date.
Who sets up my rooms, rates and seasons?
During your implementation, your Implementation Advisor will set up your rooms, rates and seasons based on the information you provide. After the implementation process, you will maintain your system rooms, rates and seasons. If you need help, the support team will give you a tutorial and even supply a remote session to walk you through it. We can answer any questions you have as well as teach you how to test it. Please reach us at support@innroad.com or 855-INN-ROAD.
How do I get/change my system access for roles, usernames, passwords or email address?
During your implementation, your Implementation Advisor will set up one employee at your property to be an innRoad system administrator. That administrator can set up additional innRoad users as needed. If you forgot your password, you can select the "Forgot your password?" link to have a new password sent to your email address that is on your account. If a new system administrator needs to be created, and your innRoad system administrator is not available to create this access, this can only be done by an innRoad manager 9 AM - 5 PM EST M-F excluding holidays.
How am I billed for innRoad?
Your innRoad service is billed for in advance, similar to your cable bill. Your “monthly subscription to innRoad” services are therefore prepaid prior to usage. If you recently started or changed your service, you may receive a bill reflecting partial month charges. This ensures that you will only be charged for the correct number of days for your service.
What is your cancellation policy?
We require 30 days written cancellation notice. To cancel your subscription with innRoad, you must provide written notice explicitly stating your request to cancel. You may provide written notice billing@innroad.com or via mail to
innRoad, Inc.
519 8th Avenue
15th Floor
New York, NY 10018
When contacting your account manager to cancel your subscription, please be ready to provide your company's name, your contact information, reason for cancellation and (if beyond the 30 days required cancellation) the effective date of cancellation.
Please note that if you are within the minimum subscription term of 90 days, your effective cancellation date will be effective at the end of the 90 day period.
How do I cancel recurring payments after I enroll?
To cancel your recurring payment with innRoad, please provide written notice to billing@innroad.com.
Please note: While you can cancel recurring payments at any time, changes may not take effect until the next billing cycle, depending on your payment arrangement and your billing cycle dates. For specific information about your next payment, contact us at 631-371-8092.
How do I update or change my billing information?
If you want to update or change your payment information for credit card or ACH transfer, please fill out the innRoad Payment Authorization Form below and fax it to: 631-576-8094
For billing inquiries please contact: billing@innroad.com or call 631-371-8092