Overview
The RemoteLock Integration allows you to connect reservations in innRoad to PIN-code door locks seamlessly. Guests will receive PIN codes that align exactly with their stay dates, as well as the check-in and check-out time.
RemoteLock Integration can also adjust PIN code activation time based on Early Check-ins or Late Check-outs purchased in the Guest Portal automatically. Find out more about Guest Portal here, or check out How to configure your Guest Portal.
innRoad can send out the PIN access code in Emails or SMS dynamically.
Contents
- Setup
- Set PIN Activation and Deactivation Times
- How to send PIN codes to Guests automatically
- How to view reservation PINS
- How to Resolve synchronization issues
- FAQ:
- Supported Locks List
- Need Help?
Setup
Pre-requisites
To integrate RemoteLock with innCenter, ensure you meet the following requirements:
An active RemoteLock Account
Compatible Hardware
If you don't see a "Lock Management" option in your innRoad Setup menu, reach out to our support team.
Connecting Your RemoteLock Account
Log in to innRoad.
Go to Setup.
Select Lock Management.
Click Connect and log in with your RemoteLock credentials.
Pairing Devices with Rooms
Go to Setup > Lock Management.
You will see a list of room classes.
Click on a Room Class to expand it:
Click the edit ✎ icon for the desired room.
Select the lock device from the dropdown menu.
Click Save to complete the pairing.
Changing locks for an active reservation may impact guest access.
Set PIN Activation and Deactivation Times
By default, innRoad will use your Booking Engine or Property Check-in and Check-out times.
- Check-in Time is the PIN Activation time.
- Guest can open their room doors and common areas starting from that time.
- Check-out Time is the PIN Deactivation time.
- Guest can open their room doors and common areas until that time.
You can also customize Activation/Deactivation times:
- Go to Setup.
- Click Lock Management.
- Click Settings.
- Set PIN Activation or Deactivation times, then click Save.
If you are using Contactless Check-in, you can also set Early Check-in Activation Time or Late Checkout Deactivation time.
- If guests purchase an Early Check-in, their PIN will be able to open the door at the time set as Early Check-in Activation time.
- If guests purchase a Late Check-ou, their PIN will be able to open the door until the time set as Late Check-out Activation time.
You will only see those options if you are using Contactless Check-in.
How to send PIN codes to Guests automatically
PINs can be sent via Email or SMS.
Sending PINs via email
Go to Setup in the top navigation menu.
Click Document Templates.
Create or edit a document template where you'd like to include the room access PIN.
Insert <<RoomAccessPIN>> in the message.
The PIN will be sent at the scheduled time or manually via the Message button in reservations.
Reservations from Airbnb do not include an email address. If you want to send the PINs to Airbnb guests, set up an SMS template.
Sending PINs via SMS:
Click Guest Messaging in the top navigation.
Click Message Templates
Click Create New to create a New Message Template
Click the name of an existing Template to edit a message template.
Insert <<RoomAccessPIN>> in the message.
The PIN will be sent at the scheduled time or when you send it manually.
How to view reservation PINS
Only users with permission to see PIN codes in Admin > Roles will be able to see the PIN on the Reservation Details page or in Lock Management.
To view a guest PIN:
Log in to innRoad.
Open a Reservation that you'd like to see the PIN for.
The PIN will appear in the Stay Info section:
Click on the eye icon to see it:
To view PINs for all currently checked-in reservations:
Log in to innRoad
Go to Setup
Click Lock Management.
Click a Room Class to expand it.
Find the Room number you'd like to see the PIN for.
Click the eye icon next to the PIN to see it.
How to Resolve synchronization issues
There are some helpful features to help you resolve potential issues, or to customize your PIN settings.
Sync Devices
The Sync Devices button syncs the devices in RemoteLock to keep innRoad in sync:
Use this option to:
Add missing locks to innRoad.
Remove outdated locks from innRoad.
Fix Connection
This option performs a full sync of your data from innRoad to RemoteLock:
PINs between innRoad and RemoteLock.
Lock statuses to reflect RemoteLock settings.
Guest access dates and times with reservations.
Use this option when:
- innRoad Resevations aren't showing up in RemoteLock
- Access PINs do not open doors
FAQ:
Does RemoteLock support NFC or touch access?
No, RemoteLock does not currently support NFC or RFID unlocking.
Some locks allow online unlock via third-party apps, but this is not supported in innRoad.
Can I use RemoteLock for common areas like pools or gyms?
Yes, use the Common Door feature in RemoteLock
Common Doors will be available for all guests that share the same access level
Guests can use their personal PIN to open Common Areas doors.
What happens if my account disconnects?
When you open the Lock Management page, you'll see a message that prompts you to reconnect.
Existing locks and reservations remain intact.
Use the Fix Connection option after reconnecting to sync PINs.
Supported Locks List
See the list of supported devices on RemoteLock's devices page.
As of January 2025, innRoad does not support Igloo Home locks for RemoteLock connections. All other device types are supportd.
Need Help?
For additional support, contact RemoteLock or innRoad customer service.
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