Advanced Search
Advanced search is a great way to get a list of reservations that match specific criteria. Use Advanced Search to find reservations with:
- Pending Balance
- Unassigned rooms
- All reservations booked in a specific time period
- Reservations for a specific room class booked by guests via Booking.com
- All reservations created with a promo code
- All guests that have booked in March for stays in November from the state of New York.
- And many more!
We will go through the field options and some example searches you can run further below.
Search Options
Advanced search allows you to search for reservations by 3 distinct categories of data:
- Reservation Info
General information about the reservation. - Guest Info
General information about the guest, including: - Marketing info
General information about the source of the reservation, including:
We will cover each section in further detail below.
You can always combine search criteria from multiple sections to narrow down your search.
Reservation Info
Use this section to find reservations that match reservation-level conditions.
For example:
- All reservations booked for a specific room class
- All reservations staying in room 101 for the month of October
- Reservations with pending balance departing this week
- Reservations without a payment method, arriving in the next 3 days
- Reservations booked last week with pending tasks
- Reservations booked for the Deluxe Suite with add-ons
Combine fields from other categories for granular results:
- Reservations booked last month by guests from New York or Florida
- Reservations for the week of 4th of July, booked on Expedia or Booking.com
- Reservations with pending payment for John Smith, booked via your innRoad Booking Engine
You can find a list of all the Reservation Info fields and the data returned below.
Reservation Info parameters:
| Field Name | Description |
| Stay from | Time period when the guest is staying at the property |
| Book from | Select period when the reservation was booked. |
| Reservation Details | Additional filters for reservations:
|
| Arrivals&Departures | Choose between arrivals and departures. This option is only available when "Stay From" range is selected. |
| Status | Choose reservation status, or multiple statuses |
| Rate Plan | Shows all active rate plans and supports multi-select |
| Room Class | Shows all active room classes and supports multi-select |
| Room # | Shows all active room numbers and supports multi-select |
Guest Info
Use this section to filter for reservations that match certain guest details.
For example:
- All reservations booked by John Smith
- Any reservation booked by a specific email address
- Any reservation booked by a specific phone number
- Any reservations for people named Robert from the United Kingdom
- Any reservations booked by guests from New York
Combine with fields from other categories to narrow down your search results:
- Reservations booked by John Smith in the last 6 months
- Reservations booked for the month of January by guests from the UK in the last 3 months
- Reservations with pending balance booked by John Smith
- Reservations booked by a specific Account in the last year
Those fields are helpful if you want to segment search results by specific details about the guest. For example, find all reservations from the United Kingdom, or all reservations linked to a Wedding group.
Guest Info parameters
| Field Name | Description |
| Guest Name | Searches for primary and secondary guest names. |
| Email address associated with a reservation. | |
| Phone | Client phone number associated with a reservation. |
| Country | Select country, or multiple countris. |
| State | Select state, or multiple states. |
| Account Name | Account name associated with a reservation |
| Account # | Account number associated with a reservation |
| Credit Card | Searches for the last 4 digits of a credit card |
| Tax Exempt | Filter results for tax-exempt reservations. |
Marketing Info
Use the marketing info section to find all reservations from a specific source, like an OTA, or that belong to a specific referral or Market Segment
For example:
- All reservations booked on Booking.com.
- All reservations booked on Expedia, Airbnb, and your innRoad Booking Engine
- All reservations booked with a specific referral
- This is especially useful to find reservations booked on TripAdvisor, or via Google Booking Links.
Combine this with Reservation Info Fields or Guest Info fields:
- All reservations booked via Booking.com in the last 6 months;
- Reservations booked by John Smith via innRoad Booking Engine
- Reservations booked on Airbnb by guests from Canada
Marketing info paramters
| Field Name | Description |
| Sources | Multi-select field to filter by source |
| Marketing Segment | Multi-select field to filter by marketing segment |
| Referral | Multi-select field to filter referral types |
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article