- Go to the reservation folio
- The line items with the symbol , are the posted line items
- Is also the symbol of the captured transaction, but we can rollback only the line items with Ledger Accounts, not the transactions
- To void the posted line item, we need to roll back the status of the line item as pending .
- Click on the blue hyperlink on the folio, “Item description” window will appear
- Click on “Rollback Status”, and click continue
- It will take you back to the folio with the line item status as pending , e.g.
- In case, you want to void the line item, either you can void the line item, after it takes you to the folio, or,
- In the “Item detail” window, after clicking on “Rollback Status”, click on “Void”, put notes in the “Notes” tab, and click Continue.
- After making the changes in the folio, select SAVE.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article