Creating your innRoad Payments account

To start processing payments with innRoad Payments, you need to complete forms and provide specific information about your business and its owners. This guide will walk you through each section of the form, ensuring you have all the required details ready to set up your account. 

If you don't have all required information for a specific section, we recommend adding in the details you have at hand, and using the "Save for later" option to save your progress. 

Below is a breakdown of the information needed for each section of the form:

1. Section 1: General Business Information
   1. Legal company name
   2. Employer Identification Number (EIN), or equivalent business Registration number in your country.
   3. Business name (if different from your Legal company name)
   4. Registered business address 
   5. Business website (can be business social media page)
2. Section 2: Legal information about owners
   1. Person submitting this information must be someone authorized to sign documents on behalf of your organization.
   2. Legal information about every person who owns more than 25% of the company.
      1. Legal name 
      2. Email address
      3. Job title
      4. Date of Birth
      5. Home address
      6. Phone number
      7. Identity verification
         • Social security number or equivalent in non-US countries
         • ID Verification
3. Section 3: Banking details
   1. Details about the account that will receive payouts with a batch of processed transactions.
      1. Routing Number
      2. Account Number
         
         

Why we need those details to set up your account

As a payment facilitator, innRoad and its financial partners are obligated to comply with banking regulations by following a policy called “Know Your Customer” (KYC), which requires that we verify information about new accounts and the individuals that are opening the account. These requirements protect businesses by preventing people from opening an account for a business that they are not associated with.

Creating a merchant account to process credit/debit cards is very similar to creating a bank account for a business.  A social security number (or tax id for non US accounts) is required so we can confirm that an authorized person is creating the account.  Without this verification, there would be no barrier for any individual that knows your business information, to create a merchant account for your business.  The SSN (or tax id) is only used for verification purposes and is not stored anywhere in the innRoad system.  innRoad partners with Stripe for this secure verfiication process and innRoad never even sees the SSN since it is transmitted directly to Stripe.

Onboarding: Step-by-step guide

You will receive an email from notifications@notifications.innroad.com with the subject "Welcome to innRoad Payments!". Copy the 5-letter PIN code from the email, and click on the link in the email at the bottom to start onboarding:

Paste the PIN copied earlier:

Part 1: General Business information

You should see a form requesting legal information about your business. This step is required to comply with financial regulations and is mandatory to proceed further. 

This form is powered by Stripe and the goal is to collect only the minimum required information to open your payment processing account. 

We recommend using the "Save for later" option at the bottom of each page in case you don't have all the required details right now. This option saves your progress and you can continue later from the same point.

The first section of the form collects general information about your business. This part of the form will generally take 5-10 minutes to complete, if you have all required information at hand.

Required fields:

• Legal business name
  • Has to exactly match IRS-issued documents, including capitalization and punctuation. For example, if you are registered as Ocean Villas, LLC and that is the business name in your IRS documents, enter Ocean Villas, LLC.
• Employer Identification Number (EIN)
  • This is stated in your IRS-issued documents. if you use your social security number for tax purposes, you can enter your social security number instead.
  • If you operate in other countries, for example Canada, you might see a different field, like registration number.
• Business name:
  • if your operating name is different from your legal company name, enter the name here.
    
    For example, if your legal company name is American Villas, INC, but your specific property is called Ocean Villas, then use Ocean Villas as the business name.
• Registered Business Address
  • Enter the address details where your business is registered.
    
    To save time, you can copy your full address from Google Maps, and paste it into the Street field. The form will read the address details and suggest an option that matches best. 
    
    

    Click on the option from the dropdown and the rest of the fields will be filled automatically.

    • Street
    • Unit, Apartment, or other
    • City
    • State
    • ZIP code
• Business phone number
  • Typically your front-desk number, or any other number to reach the business.
• Industry:
  • Select a category in Travel and Lodging that best matches your property.
    
    
    
    • If it's a hotel, motel, inn, or any other property with a front-desk and on-site staff, select Hotels, inns or motels
    • If it's a vacation rental, select Property rentals.1
• Business website:
  • Enter your website URL
  • If you don't have one, enter a URL to a social media profile of your property, for example:
    • Your property's Facebook page
    • Your property's Instagram page
    • Google Business Profile (Maps link)
    • Your property's TripAdvisor page
  • if you don't have any of those, you can select the "No URL?" option and provide a description of what you offer as a business.

Once you complete information about all fields, review the information. 

Here's an example of a fully filled form:

If everything looks correct, click Continue to proceed further.

Part 2: Legal information about owners of the business

In this section, submit information about the person submitting the form, as well any owner of the company, who owns 25% or more of the business.

As the account representative, you'll need to submit the following information:

1. Legal name 
2. Email address
3. Job title
4. Date of Birth
5. Home address
6. Phone number
7. Confirm your identity 
   1. Social security number or equivalent in non-US countries
   2. ID Verification
      1. Upload a photo of the ID
      2. Take a picture of the ID with a phone
      3. Take a picture of the ID with a webcam
      4. If the image isn't clear enough, Stripe will not be able to verify the ID automatically. Take the picture again and make sure the image is in focus.

If your company is owned by multiple individuals who own more than 25% of the business, you need to provide additional info about each of the owners. 

If you don't click on the checkbox that confirms you own more than 25% of the company, you will see the following screen:

If you own more than 25% of the company, you can select yourself from the list:

Otherwise, click "Add a business owner" to add details about each owner.

If you select that you own more than 25% of the company, you'll see your details for review.You can add additional owners, at this point, or proceed further.

For every owner who owns more than 25%, you'll need to initially submit the following info:

1. Legal name 
2. Email address

Later, you will need to provide more details as well:

• Job title
• Date of Birth
• Home address
• Phone number
• Social security number or equivalent in non-US countries

This can be done after the account is created.

You will need to provide all required information for the Account Representative, otherwise, the Accept and Submit button will be disabled:

Once you provide information about every owner, click Accept and Submit.

Part 3: Set Statement Descriptor and provide routing number

You will be redirected to an innRoad form to submit the final information about your payments account.

1. Statement Descriptor 
   1. Defines what guests will see on their statement when you charge their card. 
      
      For example, you can set this to your property name to make the reason for the charge clear to the guest.
2. Provide Bank Account details.
   
   This account will receive payouts with a batch of processed transactions. Thus, it needs to accept credit (payouts) and debit (withdrawals).
   1. Routing Number:
      
      A unique, 9-digit number provided by your bank.
      You can validate your routing number here.
      
      If your Routing Number is invalid, you will see an error.
   2. Account Number:
      
      To locate your account number, you can look at your bank statements, or you can look at your checks again, as it will be the second set of numbers at the bottom. Usually, an account number will be 10-12 digits long, but its length could vary from one bank to another.
3. Click the checkbox and Submit
   
   
   

If you see an error like the below, validate your routing number here. Most often, the error is related to an invalid routing number.

Otherwise, you should see a success message that the account is onboarded. Congratulations!