Checking out multi-room reservations

Individual Room Check-Out

Any room which has already been checked in can be checked out individually from the STAY INFO section.

Check-out of an individual room in a multi-room reservation works very similarly to check-out of a single-room reservation, with the following key difference:

• If checking out the Primary Room of the reservation, the user will be asked if they want to cover all guests’ remaining charges against the Primary Room’s folio

• If checking out an Additional Room of the reservation, the user will be asked if they want to settle remaining charges, or leave the remaining charges to be settled when the Primary Guest checks out

In either of the above cases, if the user decides that the Primary Room will cover the charges for the Additional Room(s), the balances on the Additional Guests’ Folios will be paid for by the Primary Guest Folio, thus shifting the balance owed to the Primary Guest Folio.

innCenter will use the reservation-default payment method as the default method to collect any checkout payment that is due and will apply the payment to the Guest Folio of the room being checked out.

Check-out All Rooms of a multi-room reservation

If all rooms in a multi-room reservation are eligible for check-out, the CHECK OUT ALL button will be enabled in the Reservation Banner.

When the user clicks on CHECK OUT ALL, the user will be asked if they want to settle all guests’ remaining charges against the Primary Folio.

• If the user chooses YES, a single check-out payment will be taken, and the full amount will be posted to the Primary Guest Folio. Simultaneously, the balances of all Additional Guest Folios will be paid for by the Primary Guest Folio, thus shifting the balances to the Primary Guest Folio, so that the overall check-out payment balances against all guests’ remaining charges.
• If the user chooses NO, the system will proceed with the bulk check-out flow to check out each Guest Folio by taking a separate payment for the Folio’s balance. The system will obtain room-specific payment methods from the ‘Saved Payment Method’ section of each Guest Folio.
  • Note: If more than one Guest Folio is set to use the same credit card to handle checkout payment, the system will not permit the bulk check-out flow, and will instead instruct users to check out rooms individually.

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