The Transactions Report is an overview of all payment transactions for a selected date range and payment methods.

Running the Transactions Report can help you answer the following questions:

• What is the total amount of transactions processed in a selected period
• How many transactions were successful vs declined, failed, or canceled
• Which refunds, captures, and voids were processed
• What are the daily totals per payment method
• What payment methods contributed the most transaction volume

In other words, the Transactions Report is both a summary and a detailed breakdown of transaction data, organized by payment method, processing time, and transaction status.

The Transactions Report can run for a specific property or for all properties, if you're a multi-property client.

What can I use the Transactions report for

You can run the report to:

• View Transaction Totals By Day
• Analyze Refunds, Captures & Voids
• Filter Transactions by Status
• Break Out Daily Totals per Payment Method
• Sort by Time Processed
• Export Transaction Data to Excel, PDF, or Print

How to configure the Transactions report

There are 3 main steps to run the report:

1. Choose a Transaction Date Range
2. Select Payment Methods to include
3. Customize the Detailed View

We’ll go over each of the steps in more detail below.

Step 1: Choose Transaction Date Range

Select a predefined date range (e.g., Today, This Month, Last Quarter) or enter a custom date range using the calendar input. 

This filters the transactions included in the report based on date range.

Step 2: Select Payment Methods

Choose which payment methods and transaction types to include. 

You can filter by:

• Credit Card transaction outcome:
  •  Capture
  • Refund
  • Cancel (Void)
  • Decline
  • Failure
  • Authorization
  • Authorization Reversal
• Gift Certificate
• Cash
• Check

You can also bulk select by using the following options:

• Select All – includes all listed payment methods
• Clear All – removes all selections to rebuild manually

If you want to understand the daily totals broken down by type, payment method, and card payment outcome, set Break Out Daily Totals to Yes

Step 3: Customize Detailed View

Customize how the report orders and organizes transaction data. 

You can sort the report by the following columns, in descending order:

• Reservation/Account Name
• Time Processed
• Payment Method
• User Processed
• Amount

Advanced Inputs

You can also set additional filters by using Advanced Inputs:

• Include Data From: All Users or a Specific User
• Include Additional Columns can show additional info for Cardpayment methods. 
  • Order ID
  • Authorization Code
• Exclude Zero Balance Payment Methods – when set to Yes, hides any methods without transactions in the selected period

Once configured, click Run Report to generate results.

Report Outputs

Report Outputs

Summary View

• Groups totals by day and payment method
• Includes transaction types like captures, refunds, voids, declines, failures, and authorizations
• Displays a grand total for the selected period
• Helps you quickly understand:
  • How much money was processed
  • Which payment methods were used most
  • How many transactions were successful vs refunded, declined, or failed

Detailed View

• Lists every transaction individually
• Shows key details such as:
  • Transaction type (capture, refund, void, decline, failure, authorization)
  • Payment method or processor
  • Transaction amount
  • Related reservation or folio reference when available
• Best used for auditing, reconciliation, or investigating specific transactions

Export options include Excel, PDF, Print, or saving the report configuration for reuse.

Use Cases

View Transaction Totals By Day

Goal: See total transaction volume aggregated per day.

• In Step 1, select the date range
• In Step 2, choose payment methods
• Enable Break Out Daily Totals = Yes
• Click Run Report
• Review the Summary View or export to Excel for deeper analysis

Analyze Refunds, Captures & Voids

Goal: Audit refund activity, captured payments, and voided transactions.

• Use Clear All, then include only Capture, Refund, Cancel(Void)
• Sort by Time Processed or group by Transaction
• Click Run Report
• Export to Excel or PDF if needed

Filter Transactions by Status

Goal: View transactions by outcome (e.g., successful, failed, declined).

• In Step 2, include Decline or Failure only if investigating rejected transactions
• Group by Transaction to see line items individually
• Run report and review Detailed View

Break Out Daily Totals per Payment Method

Goal: See how each payment method contributed to daily totals.

• Keep all payment methods selected
• Set Break Out Daily Totals = Yes
• Run report and export to Excel

Export Transaction Data

Goal: Save report results for offline analysis or printing.

• Use Excel for full dataset review
• Use PDF for summary sharing
• Use Print for physical records

Triggering the report: The UI contains a main Run Report button in the top-right and a secondary Run Report button at the bottom of the page, both executing the same report generation action.

Summary: This report is useful for payment auditing, transaction tracking, refund monitoring, daily aggregation, and exporting structured financial transaction data for further analysis.