VRBO Payment Schedule

Created by Alex Savchuk, Modified on Fri, Mar 15 at 6:51 PM by Alex Savchuk

The VRBO Payment Schedule setting, is a VRBO listing/room class level setting that allows properties to specify the amount of payment due At booking, At check-in and At check-out.

Navigation: Setup>Room Classes> Room Class> VRBO Tab> Payment Schedule section

The payment schedule is set as a percentage of the reservation total for the below 3 stages:

At Booking	This amount is charged automatically when the guest completes their booking on VRBO. By default, "At Booking" is set to 100%. This can be changed as needed.
At Check-in	This is the amount owed by the guest at check-in. The amount is charged at the property as a manual step. If required, a check-in policy can be set up in innCenter to remind the front desk staff to collect the required amount. For example: If you want to collect 50% at booking and the rest at check-in, then set the check-in policy in innCenter for the VRBO rate plan to 100% of balance at check-in.
At Check- out	This is the amount the guest owes at check-out. This amount is collected by the property in innCenter by charging the guest's card and this is not automatically processed.

Important note: VRBO needs the payment schedule to always equal 100% of the reservation total. InnCenter displays a warning when the payment schedule does not equal 100%

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